Feedback and complaints
We are committed to continually improving the care and services we provide, and recognise that feedback from patients and the community is an essential and valuable part of that process. Anyone engaging with our services has the right to share feedback, raise a concern, or lodge a complaint.
We value and welcome all types of feedback, and if a concern or complaint is lodged, we will take it seriously and commit to resolving issues quickly, fairly, efficiently and respectfully.
How to submit feedback or lodge a complaint
If you would like to leave us any type of feedback or lodge a complaint, you can click the button below to complete and submit our feedback form.
The form can be used for:
- Lodging a complaint
- Providing feedback, recognition, or compliments
- Sharing a concern, experience, or suggestion for improvement
Additional information for lodging complaints
Complaint Management Policy & Process:
If you are using this form to lodge a complaint and would like to see our Complaint Management Policy & Process, you can do so by clicking here.
If you feel your complaint has not been met with an adequate response, you can contact Office of the Health Ombudsman, by calling 13 36 46, emailing complaints@oho.qld.gov.au or visiting their website https://www.oho.qld.gov.au
Assistance is available:
If you would like help with translating and interpreting, you can contact the Translating and Interpreting Service on 131 450 or click here to access their website.
If you are a person who is deaf or has a hearing or speech impairment, you can contact the National Relay Service. Click here to view the National Relay Service contact details.
