Coronavirus (COVID-19)  advice for the community.

If you are experiencing any cold or flu-like symptoms, including fever, please phone ahead before your appointment.

General Practitioner Services

Community General Practitioner Services

Our Doctors are all Specialist General Practitioners or are completing their training to gain their Fellowship of the Royal Australian College of General Practitioners.

From time to time Medical Students in their 3rd year of training will complete a 6 weeks rotation with the Doctors.  These medical students are attending the University of Queensland for their medical qualification.

Appointments

If you would like to be tested for COVID-19 please contact the Respiratory Clinic (Level 3) directly for an appointment.

The practice runs on an appointment system with allowances made for emergencies.  If you feel your medical problem requires a longer consultation please discuss this with the receptionist at the time of making your appointment.

If you make an appointment and do not attend you will be charged a $30 non attendance fee unless you give 2 hours notice.

Patients are seen in this order:

  • Emergencies
  • With an appointment
  • Without an appointment.

Please note that you should make individual appointments for each family member even though you may come together.

Patient Recalls and Reminder System

Patients will be notified when Pap smears become due and patients may be enrolled for notification when other health checks are due e.g. diabetes checks and health assessments.  If you do not wish to be on a patient reminder systems please advise the receptionist.

Repeat Prescriptions

In the interest of your best health it is not our policy to issue repeat prescriptions without a doctor seeing the patient.  In most cases you will be bulk billed for a brief consultation.

Referrals and Medical Certificates

An appointment with the Doctor is usually necessary to receive a referral.  Medical Certificates always require a consultation unless it is a continuation of an existing certificate.

Pathology and X- Ray Results

When having pathology and x-rays ordered please discuss with your Doctor what arrangements are preferred for you to obtain the results.

In many cases you will be required to make an appointment with the Doctor.  Staff will not have access to the results but will have access to the Doctors comments on the results and these will be able to be passed on to you.

If there are further matters arising from your results which require discussion with your Doctor, an appointment should be made.

After Hours Services

When the surgery is closed our telephones answering service will instruct you on our practice opening hours as well as providing information of accessing care outside normal opening hours. The Home Doctor Service provides a GP home visit on behalf of our doctors to those who require a doctor in the after hours period.
Direct phone number 13 72 45

Out of Surgery Visits

If you are too sick to come to the surgery, a home visit can be arranged.  Where possible we prefer you to come to the surgery where we have all our equipment available.  Visits can also be arranged for patients in nursing homes and hospitals.

Equipment

All instruments are sterilised on the premises with state of the art sterilisation procedures. In addition, Audiogram and Spirometer are available. 

Telephone Calls

We try to keep interruptions to all consultations down to a minimum by having the receptionist or nurse try to help you if at all possible.  If the problem is urgent the Doctor will take the call. Otherwise please leave a detailed message and the Doctor will return your call later in the day.

Car Parking

UQ Health Care Annerley is located within the Pharmacy Australia Centre of Excellence (PACE), 20 Cornwall Street adjacent to the Princess Alexandra Hospital (PAH). Access parking via Kent St off Cornwall St, just before Dutton Park Railway Station. Upon arrival give your registration number to reception. Our reception is located on level 4, just outside the main concourse doors.

Medical Students

As a commitment to assisting the training of young doctors for general practice, UQ Health Care provides placements for University of Queensland medical student. If you attend at a time a student is here and you do not wish the student to be part of your consultation please advise the receptionist so that the student will be requested to leave the consultation room.

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