FAQs

Anyone can visit Cornwall Street Medical Centre. You can make an appointment directly via phone the medical centre you wish to visit.

Our reception staff can provide you with a full list of fees on request. Payment is required on day of service for private patients. EFTPOS facilities are available with instant refunds for patients that have a Medicare Card.

It is advisable to make an appointment, however we will do our best to assist walk in patients within a reasonable timeframe. Standard appointments are 15 minutes, longer appointments can be obtained on request.
Online appointments are available through this website.

Emergencies and those with appointments have priority over patients without an appointment.

Yes and No! Cornwall Street Medical Centre offers medical centre-style services but with a level of service and innovation pioneered by The University of Queensland. You will see a Doctor, but you will also be able to see other specialised health care providers relevant to your needs…and all in the one location.

No. You do not need to bring your medical records to Cornwall Street Medical Centre unless you want to.
You can see a Doctor at Cornwall Street Medical Centre and we will liaise with your regular medical practitioner about your treatment and any ongoing care. It’s this focus on team work which Cornwall Street Medical Centre believes will achieve better health for our patients.

If you require after hours care please contact:
Family Care Services
Home Visit Doctor Service
Phone 137 425

If you require urgent medical attention, please dial 000 for assistance and ask for an ambulance.

Home visits are available at the discretion of your treating Doctor and are available to categories of patients by previous arrangement. Fees may apply.

In all cases, please see the receptionist upon your arrival at the medical centre. They will access your needs and check you in. If you are suffering from any of the following, inform the receptionist without delay;

• chest pain
• difficulty breathing
• bleeding
• convulsions
• vomiting

Telephone calls will be answered by reception or nursing staff and where appropriate be referred to the Doctor. To minimise interruptions to consultations you may be asked to leave your contact number and a message for your Doctor to return your call at their earliest convenience.

Cornwall Street Medical Centre is committed to preventative care, all patients are offered the opportunity of being in a reminder system for a range of clinical issues. You are automatically placed on the National and State reminder systems unless you indicate otherwise.

Cornwall Street Medical Centre’s policy is that your results are best discussed in consultation with your Doctor. Please make a follow-up appointment if you are sent for any investigations.

Cornwall Street Medical Centre welcomes any suggestions and/or comments to improve our service. If you are unhappy with any aspect of our care, please speak to your doctor or put your concerns in writing to annerley@uqhealthcare.org.au and reception will forward this to the Practice Manager. If you require further assistance, or feel your complaint has not been met with adequate response, contact Office of the Health Ombudsman, P: 13 36 46 or email complaints@oho.qld.gov.au.

If you require an interpreter service, please contact the Translator and Interpreter Service on 1300 131 450.
If you require an Australian Sign Language Interpreter, please contact Deaf Services Queensland on 1300 123 752.

Cornwall St Medical Centre complies with the Privacy Amendment Act 2000, all information collected is treated as ‘sensitive information’. All patients’ health records and information are handled and stored in a manner that protects the privacy of the patient. Download  policy here.