FAQs

Frequently Asked Questions

Below are answers to common questions we often get asked by our patients.

What is Cornwall Street Medical Centre’s privacy policy?

Cornwall St Medical Centre complies with the Privacy Amendment Act 2000, all information collected is treated as ‘sensitive information’. All patients’ health records and information are handled and stored in a manner that protects the privacy of the patient. Download  policy here.

What if I need an interpreter service?

If you require an interpreter service, please contact the Translator and Interpreter Service on 1300 131 450.
If you require an Australian Sign Language Interpreter, please contact Deaf Services Queensland on 1300 123 752.

What if I have feedback for Cornwall Street Medical Centre?

Cornwall Street Medical Centre welcomes any suggestions and/or comments to improve our service. If you are unhappy with any aspect of our care, please speak to your Doctor or you may put your concerns in writing to the Practice Manager.
If you require further assistance, or feel your complaint has not been met with adequate response, contact Office of the Health Ombudsman, Phone 13 36 46 or email complaints@oho.qld.gov.eu

How do I find out my test results that have been ordered by Cornwall Street Medical Centre?

Cornwall Street Medical Centre’s policy is that your results are best discussed in consultation with your Doctor. Please make a follow-up appointment if you are sent for any investigations.

Will Cornwall Street Medical Centre send me a reminder about my appointment?

Cornwall Street Medical Centre is committed to preventative care, all patients are offered the opportunity of being in a reminder system for a range of clinical issues. You are automatically placed on the National and State reminder systems unless you indicate otherwise.

Can I talk to a Doctor at Cornwall Street Medical Centre on the telephone?

Telephone calls will be answered by reception or nursing staff and where appropriate be referred to the Doctor. To minimise interruptions to consultations you may be asked to leave your contact number and a message for your Doctor to return your call at their earliest convenience.

What do I do when I first arrive at Cornwall Street Medical Centre?

In all cases, please see the receptionist upon your arrival at the medical centre. They will access your needs and check you in. If you are suffering from any of the following, inform the receptionist without delay;

  • chest pain
  • difficulty breathing
  • bleeding
  • convulsions
  • vomiting

Does Cornwall Street Medical Centre make home visits?

Home visits are available at the discretion of your treating Doctor and are available to categories of patients by previous arrangement. Fees may apply.

What if there is an emergency?

If you require urgent medical attention, please dial 000 for assistance and ask for an ambulance.

What if I need after hours care?

If you require after hours care please contact:
Family Care Services
Home Visit Doctor Service
Phone 137 425

Do I need to bring all of my medical records to Cornwall Street Medical Centre?

No. You do not need to bring your medical records to Cornwall Street Medical Centre unless you want to.
You can see a Doctor at Cornwall Street Medical Centre and we will liaise with your regular medical practitioner about your treatment and any ongoing care. It’s this focus on team work which Cornwall Street Medical Centre believes will achieve better health for our patients.

Is Cornwall Street Medical Centre like every other medical centre?

Yes and No! Cornwall Street Medical Centre offers medical centre-style services but with a level of service and innovation pioneered by The University of Queensland. You will see a Doctor, but you will also be able to see other specialised health care providers relevant to your needs…and all in the one location.

Do I need to make an appointment at Cornwall Street Medical Centre?

It is advisable to make an appointment, however we will do our best to assist walk in patients within a reasonable timeframe. Standard appointments are 15 minutes, longer appointments can be obtained on request.
Online appointments are available through this website.

Emergencies and those with appointments have priority over patients without an appointment.

What does it cost to visit a Doctor at Cornwall Street Medical Centre?

Our reception staff can provide you with a full list of fees on request. Payment is required on day of service for private patients. EFTPOS facilities are available with instant refunds for patients that have a Medicare Card.

Who can visit Cornwall Street Medical Centre?

Anyone can visit Cornwall Street Medical Centre. You can make an appointment directly via phone the medical centre you wish to visit.